Shipping Policy

Last updated: October 9, 2026

This Shipping Policy explains how AVENORASY processes, ships, tracks, and delivers orders placed through our website:

https://avenorasy.com

AVENORASY serves customers internationally and is committed to providing clear and transparent information regarding shipping availability, processing times, estimated delivery times, shipping charges, customs requirements, tracking, and delivery-related matters.

1. Shipping Availability

AVENORASY offers international shipping to destinations supported by our current shipping network.

Shipping availability for each country or region is displayed during checkout before an order is placed. We only accept orders for destinations for which a valid shipping option is available at checkout.

Shipping availability may depend on factors including:

• Destination country or region;

• Postal or ZIP code;

• Carrier availability;

• Product or parcel restrictions;

• Local import regulations;

• Customs requirements;

• Remote-area limitations; and

• Temporary transportation or regulatory restrictions.

If your country, region, or delivery address cannot be selected or accepted during checkout, shipping to that destination is currently unavailable.

2. Shipping Costs

Any applicable shipping cost will be clearly displayed during checkout before payment is completed.

Depending on the order and destination, available shipping methods may include:

• Standard shipping;

• Free standard shipping where specifically offered; or

• Other available delivery options shown during checkout.

Customers will have the opportunity to review the applicable shipping charge before confirming their purchase.

AVENORASY does not add undisclosed packaging, handling, logistics, or delivery charges after an order has been placed.

Important for International Orders

Shipping charges shown during checkout cover the applicable transportation service only, unless expressly stated otherwise.

Import duties, customs charges, import VAT, customs clearance fees, or other government-imposed charges may apply in the destination country or region and may be payable by the recipient.

These charges are not AVENORASY shipping fees and are not collected by AVENORASY unless they are expressly shown during checkout.

3. Order Processing Time

Our normal order processing period is:

1–3 business days

Business days are Monday through Friday, excluding applicable public holidays.

Processing normally begins after payment has been successfully confirmed and any necessary order or delivery information verification has been completed.

Order processing may include:

• Payment verification;

• Order verification;

• Address verification where required;

• Product preparation;

• Quality checks;

• Packaging; and

• Transfer of the parcel to the shipping carrier.

Processing time is separate from carrier transit time.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

During major sales events or periods of unusually high order volume, processing may occasionally require additional time.

4. Estimated Delivery Time

After an order has been processed and dispatched, our typical standard shipping transit time is:

7–15 business days

When the normal processing period is included, the estimated total delivery timeframe is generally:

8–18 business days from successful payment confirmation

For clarity:

Processing Time: 1–3 business days
Estimated Transit Time: 7–15 business days
Estimated Total Delivery Time: 8–18 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary according to the customer's location, carrier service, customs procedures, and local delivery conditions.

Delivery may occasionally take longer because of circumstances including:

• Customs clearance or inspection;

• Carrier delays;

• Severe weather;

• Public holidays;

• Peak shopping periods;

• Transportation disruptions;

• Remote delivery locations;

• Local delivery restrictions;

• Incorrect or incomplete delivery information; or

• Other events outside the reasonable control of AVENORASY or the carrier.

5. Fulfillment and Shipping Locations

AVENORASY may use different fulfillment or distribution locations depending on product availability, inventory allocation, order destination, and available logistics services.

Products within the same order may occasionally be processed or shipped from different fulfillment locations.

The fulfillment location used for an order does not change the shipping charges or delivery terms communicated to the customer at checkout.

6. Order Confirmation

After successfully placing an order, customers will normally receive an order confirmation at the email address provided during checkout.

The confirmation may include:

• Order number;

• Items purchased;

• Delivery information;

• Amount paid; and

• Other relevant order details.

Please review your order information carefully.

If you notice an error, contact us as soon as possible at:

hallo@avenorasy.com

7. Dispatch and Shipment Tracking

Once an order has been dispatched, we will normally send a shipping confirmation email.

Where tracking is available, the shipping confirmation may include:

• A tracking number;

• A carrier tracking link; or

• Other relevant shipment information.

Tracking systems may take approximately 24–48 hours after dispatch to display active updates.

For international shipments, tracking information may occasionally remain unchanged while a parcel is moving between transit facilities, countries, or customs authorities.

8. Multiple-Item Orders and Split Shipments

Orders containing multiple products may occasionally be divided into separate parcels because of:

• Product availability;

• Different fulfillment locations;

• Parcel size or weight;

• Carrier requirements; or

• Other logistics considerations.

Separate parcels may arrive on different dates.

Where available, separate tracking information may be provided for each parcel.

Customers will not be charged an additional shipping fee solely because AVENORASY chooses to divide an accepted order into multiple shipments.

9. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate contact and delivery information during checkout.

Please carefully review:

• Recipient's full name;

• Street address;

• House or building number;

• Apartment, suite, unit, or floor where applicable;

• City or town;

• State, province, or region where applicable;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Email address.

If you discover an error after placing an order, please contact us promptly at:

hallo@avenorasy.com

We will make reasonable efforts to correct the information before dispatch.

However, once an order has entered fulfillment or has been transferred to the carrier, address changes or shipment redirection cannot be guaranteed.

10. Customs, Duties and Import Taxes

International orders may be subject to customs procedures when entering the destination country or region.

Depending on local laws and regulations, import duties, import VAT, customs clearance charges, or other government-imposed fees may apply and may be payable by the recipient according to local laws.

Unless expressly stated as included or collected during checkout, these charges are not included in the shipping charges paid to AVENORASY.

AVENORASY does not independently determine or control customs duties, taxes, or other government-imposed charges.

Customs processing may also affect estimated delivery times.

If a shipment is refused or remains unclaimed because applicable customs duties, taxes, or other import charges have not been paid, the parcel may be returned to the sender or relevant fulfillment facility.

Any eligible refund following the return of such a shipment will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Delivery Delays

If your order has exceeded the estimated delivery timeframe, please first review the latest tracking information where available.

If further assistance is required, contact us at:

hallo@avenorasy.com

Please include your order number.

We will review the available shipment information and, where appropriate, contact the relevant carrier or logistics provider.

Delays caused by customs processing, severe weather, public holidays, carrier disruption, transportation interruptions, or other events outside our reasonable control may require additional time to resolve.

12. Lost or Missing Packages

If tracking information indicates that a parcel may have been lost in transit, or if your shipment has not arrived within a reasonable period after the estimated delivery timeframe, please contact AVENORASY.

We will review the shipment information and may initiate an investigation with the relevant carrier or logistics provider.

If a parcel is confirmed as lost in transit and has not been successfully delivered, AVENORASY will provide an appropriate resolution in accordance with applicable law.

Depending on the circumstances, this may include:

• A replacement where available; or

• An eligible refund.

13. Damaged, Defective, Incomplete or Incorrect Products

Please inspect your order after delivery.

If an item arrives:

• Damaged;

• Defective or faulty;

• Incomplete;

• Materially different from its description; or

• Different from the product ordered,

please contact:

hallo@avenorasy.com

To help us review the issue efficiently, please provide where reasonably available:

• Your order number;

• A description of the issue;

• Clear photographs or video of the item;

• Photographs of the outer packaging; and

• A photograph of the shipping label.

Eligible claims will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

14. Failed, Refused or Unclaimed Deliveries

A parcel may be returned if:

• The delivery address is incorrect or incomplete;

• The carrier cannot locate the recipient;

• Multiple delivery attempts are unsuccessful;

• The parcel is not collected from a designated collection location;

• The recipient refuses delivery; or

• Customer-provided information prevents successful delivery.

If your parcel is returned, please contact AVENORASY.

We will review the circumstances and explain the available options, which may include refund processing or reshipment where appropriate.

If an additional shipping charge applies to a customer-requested reshipment, the charge will be clearly communicated before the parcel is shipped again.

15. Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests before fulfillment has progressed.

However, we cannot guarantee that an order can be changed or cancelled once:

• Processing has begun;

• The parcel has been prepared;

• A shipping label has been created; or

• The parcel has been transferred to the carrier.

Once an order has already been shipped, eligible returns or refunds will normally be handled in accordance with our Return & Refund Policy.

16. Relationship With Our Return & Refund Policy

This Shipping Policy governs AVENORASY's shipping, fulfillment, tracking, and delivery procedures.

Returns, damaged goods, incorrect products, rejected deliveries, cancellations, and refunds may also be governed by our separate Return & Refund Policy.

Customers should review our Return & Refund Policy for information regarding:

• Return eligibility;

• Return request periods;

• Return procedures;

• Return shipping responsibilities; and

• Refund processing.

Nothing in this Shipping Policy is intended to limit any rights available to customers under applicable consumer protection laws.

17. Contact Information

AVENORASY Customer Support

Website:
https://avenorasy.com

Email:
hallo@avenorasy.com

Telephone:
+1 218-296-3150

Business Address:
854 Bradley 38 Rd
Warren, Arkansas 71671
United States

When contacting us regarding an existing order, please include your order number so that we can assist you efficiently.